New Website Allows Consumers to Warn Others of Dangerous Products

Posted By The Carlson Law Firm || 27-Nov-2012

For consumers with a complaint about a product, the government is offering a forum to inform others of their experience. The complaints, however, will be narrowly limited to concerns over safety and health issues, not complaints about satisfaction or ease of use.

Required by the Consumer Product Safety Improvement Act of 2008, the database, saferproducts.gov, developed by the Consumer Product Safety Commission, went live in early March of 2011. When consumers have complaints about the safety or health risks of a product, they are asked to provide specific information about the complaint such as name, contact information, and nature and date of injury suffered. The CPSC will use this information to help ensure that complaints are real.

Within five business days of receiving the complaint, the CPSC will notify the manufacturer of the product addressed in the complaint. The manufacturer then has 10 days to respond to the notification from the CPSC before the complaint is publically displayed on the website. Manufacturers also have the ability to have their response to the complaint publically available, posted with the original complaint.

The website not only provides a forum for the airing of concerns, but also provides a searchable database for other consumers to learn of safety and health concerns of products they are considering purchasing.

The website is not without its detractors. Manufacturers have voiced concern that the CPSC has not narrowly enough defined or limited who can file a complaint. As developed, the consumer making the complaint does not necessarily need to be the injured consumer.

While manufacturers may not be too pleased with the publicity that the new website will bring their products, it is important for those injured to warn others of the dangers posed by products. Beyond warning others of safety and health concerns, injured consumers have legal recourse for their injuries. Speak with a product liability attorney if you have been injured by a defective product. An attorney can help you seek compensation for your injuries, lost wages, and pain and suffering.

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